Do you filter junk faxes?
We have no direct way to stop or control junk faxes that might be sent to
you. Your first course of action is look for a removal number on the
fax and call to have your fax number taken off their
list. We also ask that you please forward a copy to
email@example.com. If we see the same company sending to
multiple users we will try and contact them directly and ask that
they stop. This is often a long and difficult process that may or
may not have any positive effect. If we can determine the fax number
sending the junk faxes we can also have that number blocked from our system.
Is my data kept private?
Your data and personal information will never be shared with anyone outside of
our support team. It is against the FlatRateFax company policy. Any data including documents and lists stored on FlatRateFax.com servers will be treated as confidential. Once data is deleted from the site by Client it is also deleted from FlatRateFax.com servers except for what might be required for billing and/or collections. FlatRateFax.com has taken appropriate and reasonable measures to ensure Client data stored on FlatRateFax.com servers remains secure and confidential. FlatRateFax.com is not responsible for retention of any data stored on its servers. When logged into the FlatRateFax site your connection is encrypted using 128bit SSL.
Can I receive faxes while traveling?
One of the greatest advantages of our service is the ability to receive
faxes when you are on the road. You can now have access to your fax mail
anywhere that you have access to your email.
Send A Fax Using Email
With our outbound faxing service, you can easily send faxes using any email
application. Simply set the To address as [faxnumber]@fax.flatratefax.com
and type up your email message as normal. The [faxnumber] entry in the To
address is any valid fax number including the country code - that is 1 for U.S.
numbers (ex. firstname.lastname@example.org). Besides the body of
the email, you can also attach documents to the email that will be formatted as
seperate pages in the fax. The attachments must conform to our
supported document types. Emails must be sent from the address
listed on your account. Look under My
Account to verify which email address should be used.
Send A Fax Using The Desktop
Our desktop client is actually a printer driver that you print to using any
application on your computer.
Requirements for running the Desktop Faxing software:
Microsoft Windows 98/ME/NT4 SP6/2000/XP
Internet Explorer 4.01 SP1 or above
Read more about Desktop
How Do I Close My Account?
An option to close your account is located at the bottom of the My Accounts
page. Jump directly to Close My